FAQs

Answers to your Questions

SHIPPING INFORMATION

Free delivery (conditions apply)

Flat rate shipping is HK$50 for orders under HK$1,000. Free shipping over HK$1,000. Excepting weekends, all orders usually ship within 24 hours of payment. Shipments within Hong Kong should take around 3-5 days.

Our couriers, including SF Express, do not leave parcels unattended. Please nominate an address where someone will be available to sign for the delivery.

International delivery

We currently ship to limited locations within Asia Pacific. Please contact us at hello@domus-home.com for more details.

There are no sales taxes applied to purchases made at www.domus-home.com. Please be aware there may be country-specific taxes levied at the delivery destination, which the customer is responsible for paying in order to receive their purchase.

PAYMENT INFORMATION

Please contact us at hello@domus-home.com for banking details to make a deposit into our bank account. PayPal is also accepted.

No items will be delivered unless full payment is made in advance.

RETURNS

Our products are made from natural fibres and often handmade, hence slight variations in colour, texture and size can occur.

If you do have an issue with our products please contact us at hello@domus-home.com within 48 hours of delivery. We endeavour to reply to you as soon as possible.

We will provide a replacement (when we are able), or offer a full refund. Returns are processed as quickly as possible, but please allow for up to 28 days.

Return items that have been used, washed or are unaccompanied by the original packaging and receipt of purchase will not be approved.

Approved refunds cover the original product purchase price only. Delivery charges from Domus Home and the cost to return the product to Domus Home will not reimbursed.

PRIVACY POLICY

Domus Home is committed to protecting the privacy of your personal information.  The information we collect about customers includes your name, home or work address, delivery address, phone number, payment, credit and billing information, and e-mail addresses. When you visit our website, we may also collect information about your computer, including your IP address.

We may also collect information about your use of our website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features.

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your personal information is not passed on or sold to other companies for any other use.

We may occasionally use your personal information to send out promotional materials via our e-mailing system.  If you do not wish to receive these communications you can opt-out by unsubscribing.

We will only disclose information about you to third parties if required by law or legal process.

If you have a question about this Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us at us at hello@domus-home.com

 

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